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Frequently Asked Questions.

Absolutely. At Timepieces By Labelle, we ensure each watch sold is 100% original and a genuine brand-name item, unless stated otherwise. We reject any replicas or pieces with parts below Swiss standards. Our seasoned and accredited Master watchmakers thoroughly inspect each watch for authenticity before listing. We invite you to authenticate your watch at any authorized retailer locally. Be sure to consult only authorized retailers for luxury timepiece inquiries. To locate specific brand authorized retailers, visit the manufacturer's website. We are incredibly proud of our longstanding, unblemished record of authenticity, spanning many years and thousands of watches. Rest assured, the watch you see in our site's photos is exactly what you receive upon order.

Timepieces By Labelle thrives on delivering nothing but exceptional quality and service. We're a family-owned business that has grown over the years from a prominent NJ storefront to a renowned global online retailer. This growth is the testament to our commitment to quality, service, and integrity. We owe our success to word-of-mouth referrals and repeat business from our valued clients. Our offerings are 100% authentic, serviced by a Master watchmaker, and meet the highest quality standards. Timepieces By Labelle's commitment to total customer satisfaction is built into our DNA. We value our reputation and customer loyalty more than merely selling watches. We're proud to offer one of the world's largest inventories of pre-owned and unworn watches, guaranteeing authenticity. Your privacy is assured when shopping with us, and we provide a one-year warranty with every product. This assures you a secure, worry-free, and risk-free shopping experience. Our sales team, specialists in the watch industry, are highly trained and well-versed in our products and industry standards. They undergo rigorous training before interacting with customers, setting us apart from our competitors. At Timepieces By Labelle, we hope to make you smile every day with the watch you choose. We invite you to join our family of satisfied clients and let us bring joy to your wrist with our exceptional timepieces.

We proudly operate in both spheres. Our journey began with a local brick-and-mortar store in Totowa, NJ. The success we enjoyed in our community allowed us to expand our reach nationally and globally, becoming one of the recognized leaders in pre-owned luxury watches worldwide. Our owner was committed to ensuring that the client relationships and satisfaction that fueled our local success could be replicated on a global scale online. We believe our success in this area speaks volumes.

At Timepieces By Labelle, we operate outside the restrictions of being an "Authorized Dealer" for the high-end luxury brands we carry. Authorized dealers are typically unable to sell online or offer prices below retail. We, on the other hand, have the freedom to do both. Our choice to extend these savings to you allows us to offer luxury watches at incredibly competitive prices.

An "Authorized" or "Official" Dealer refers to a retailer who has entered into a specific agreement with a limited selection of manufacturers. This agreement entitles them to considerable discounts on the merchandise. However, as part of the agreement, manufacturers impose strict pricing regulations on these dealers, prohibiting them from offering any discounts on their merchandise. As a result, Authorized Dealers operate with high profit margins and typically don't transfer any savings to their customers. Furthermore, many renowned Swiss manufacturers, such as Rolex and AP, have stringent policies preventing their products from being sold online at retail prices.

Absolutely. At Timepieces By Labelle, we employ cutting-edge encryption technology to ensure all transactions on our site are fully secure. The personal information gathered during sales is exclusively used for billing, shipping, and verification purposes. We highly value our customers' privacy and commit to never share their information with advertisers or any third-party entities.

Absolutely, at Timepieces By Labelle, we provide a complimentary appraisal with every watch you purchase. You can utilize this documentation to insure your item(s) through your homeowners, renters, or specific third-party insurance companies specializing in such coverage.

We're always here to assist and look forward to helping you find the perfect timepiece. Feel free to contact us at 201-732-3737 for any queries you might have.

We purchase all of our products from other jewelry stores, authorized dealers, respected industry wholesalers and industry trade shows that feature only the highest quality merchandise. In addition, we purchase quality pre-owned merchandise from private individuals like you. Individuals nationally and abroad describe and send pictures of their watches, get a range for purchase, and send their watches for trade or cash on a daily basis. Whether they want to trade-up or cash-in, the process is easy and worry-free. For more information, visit our Sell/Trade page located under INFORMATION at the bottom of every page for greater detail.

Our reputation is testified by our consistent 5-star reviews from satisfied customers on platforms like Google, Yelp, Chrono24, and more. Our strong online presence can vouch for our credibility, and a quick Google search can provide you with extensive information about our company and its reputable standing.

Every watch we sell at Timepieces By Labelle is guaranteed to be 100% authentic and genuine name-brand, unless otherwise specified. Our expert and certified Master watchmakers conduct rigorous reviews of each watch to ensure its authenticity before we list anything for sale. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website.

Authenticity has never once been an issue at Timepieces By Labelle and we are extremely proud of our track record dating back many years and thousands of watches.

Indeed, it does. Contrary to most online retailers, we also operate a physical showroom in Totowa, NJ. All items listed online are available in this showroom. Each watch showcased online is in stock and prepared for shipping within 1 to 2 business days.

At Timepieces By Labelle, we prioritize payments via Bank Wire Transfer, however, we also accept all major credit cards and PayPal. Wire Transfer is a frequently chosen option by our customers, as it comes with an added discount.

Yes, without a doubt. Every watch sold by Timepieces By Labelle possesses its original serial number. We refrain from accepting or selling watches without serial numbers, nor do we engage in removing them. We, like all reputable luxury watch dealers, discourage this practice. Committed to providing the highest quality products in excellent condition, we advise against dealing with companies offering watches without serial numbers.

Numerous watches in our inventory come with their original manufacturer's box and associated documents. However, in instances where the original box is unavailable, we ensure a high-quality substitute is provided. In case the manufacturer's documentation isn't available, we at Timepieces By Labelle gladly offer a free appraisal, upon request, enumerating all confirmed details. This appraisal can serve for insurance-related needs as well.

We at Timepieces By Labelle value your trust and aim to provide the best service possible. That's why we back all our products with a comprehensive 12-month limited warranty. Should any item purchased from us experience a manufacturer's defect within the first 12 months, we pledge to repair or replace the item at no extra charge to you. For more detailed information, please refer to our Warranty section located under the Customer Service at the bottom of every page.

As Timepieces By Labelle isn't an authorized dealer for numerous products we offer, their original manufacturer's warranty may not apply. However, rest assured that every product purchased from Timepieces By Labelle is backed by our own 12-month warranty. For additional details, kindly refer to our Warranty section found under the Customer Service tab at the bottom of each page.